faq
find answers about minougo and fixed-price moving.
price & payment
?how is the fixed price calculated?
we estimate volume from your guided inventory, then apply a price per mÂł based on distance and access constraints (floor, lift). the price includes transport, handling, and basic insurance.
?can the price change after booking?
no — it's guaranteed if your declared inventory matches reality. if you add undeclared items, an addendum may be proposed.
?when do I pay?
payment happens after the mover confirms, before moving day. you’ll receive a detailed invoice by email.
?can I cancel?
yes, up to 48 hours before the scheduled date with no fees. after that, cancellation fees may apply depending on the mover’s terms.
movers
?who are the movers?
all movers are verified professionals, insured, and rated by customers.
?how long to get a mover?
usually under 24 hours. as soon as you validate, movers are notified and the first available pro accepts.
?can I choose my mover?
not at the moment — we work on a “first accepted” basis to guarantee fast confirmation and competitive pricing.
?what if I have an issue on moving day?
our support team is available by phone and email during your move. we step in to help resolve issues.